This policy applies exclusively to our suite of self-paced, interactive e-learning modules covering topics such as building an effective savings plan, understanding credit products, and retirement projection modeling. It is intended to ensure you receive complete, functional digital materials and to outline the process for addressing any delivery or quality issues you may encounter.
Scope of This Policy
This policy governs digital credit or exchange requests for:
- Video lessons, interactive quizzes, and downloadable worksheets.
- Assessment tools and capstone projects.
- Access to discussion forums or community portals.
- Any bundled supplemental guides, templates, or case studies included in the course package.
Eligibility for Review
A request will be considered if:
- Download links fail to generate or provide incomplete content packages.
- Files are corrupt, fail to open, or cannot be extracted by standard software.
- Core instructional materials (videos, quizzes, worksheets) are missing or inaccessible.
- Technical defects prevent meaningful course completion as outlined in the product description.
Requests based on change of mind, lack of time, or personal learning preferences are outside the scope of this policy.
Requesting a Credit or Exchange
To initiate a review, please contact our support team with:
- Your order or invoice number.
- Exact course bundle title and module identifiers.
- Detailed description of the problem (e.g., error messages, missing filenames).
- Screenshots or log excerpts that illustrate the issue.
Providing complete, accurate information accelerates our ability to diagnose and respond.
Review Process
Upon receiving your request, our technical specialists will:
- Verify receipt of the original files and attempt to replicate the reported issue.
- Check download integrity against published checksums or file manifests.
- Confirm system compatibility based on stated platform requirements.
- Identify whether the issue stems from a product defect, documentation error, or environmental factor.
We strive to complete this evaluation promptly and inform you of the findings.
Resolution Options
If a review confirms a product defect or missing component, you may choose one of the following:
- Digital Credit: A credit equal to the purchase value, redeemable against any future digital course.
- Corrected Download: Provision of a revised download link containing the repaired or completed materials.
- Course Exchange: Enrollment in an alternative education module of equivalent value and complexity.
Should technical constraints prevent a direct refund to your original payment method, a digital credit will be applied by default.
Partial Remedies
For isolated issues—such as a single corrupted video or a misnamed template file—we will often supply a standalone patch or replacement asset. This allows you to continue learning immediately without undergoing a full return process.
Customer Responsibilities
Customers are expected to:
- Verify compatibility with their operating system, browser, and any required software (e.g., PDF readers, spreadsheet programs, media codecs).
- Retain all original download receipts, links, and support correspondence.
- Use the provided checksums or file manifests to confirm download completeness before reporting issues.
Ongoing Support & Updates
Our support desk remains available to assist with technical questions, guide you through file setup, and troubleshoot playback or extraction errors. Course materials may be updated periodically to reflect industry best practices; updated files will be made available at no extra charge.
Policy Review & Feedback
As our digital curriculum expands and delivery methods evolve, this policy may be updated to reflect new content types and support procedures. The most current version will always be accessible on our website. We welcome your feedback to help us refine our offerings and ensure a high-quality learning experience.
By clarifying eligibility criteria, review steps, and resolution pathways, we aim to provide a transparent and fair process for all participants in our Personal Finance Education Course Bundle.